innebär i detta sammanhang överförande av
information, idéer och attityder mellan människor.
YOU KNOW ME.
I`m a nice person. When I get lousy service, I never
complain, I never kick, I never criticize and I wouldn`t
dream of making a scene.
I`m one of
those nice costumers. And I`ll tell you what else I am.
I`m the customer who doesn`t come back. I take whatever
you hand out, because I know I`m not coming back. I
could tell you off and feel better, but in the long run,
it`s better to just leave quietly.
You see, a
nice customer like me, multiplied by others like me, can
bring a business to its knees. There are plenty of
us.When we get pushed far enough, we go to one of your